Refund policy

At Vibration Beds, we strive to provide our customers with the best possible experience when purchasing our Vibroacustic Therapy Beds. We understand that sometimes, despite our best efforts, a product may not meet your expectations. Therefore, we offer a 30-day money-back guarantee and a 5-year warranty to protect your investment in our products.

To be eligible for a refund under our 30-day money-back guarantee, customers must follow the steps outlined below:

  1. You must have proof of purchase from Vibration Beds.

  2. On the day your parcel is delivered, email a customer care representative at hello@vibrationbeds.com a blank email with the subject header "30 day guarantee".

  3. If you are not completely satisfied by the performance of our product(s) or your results, email a customer care representative via the same email sharing your review and money-back request.

  4. Once approved, return the product(s) via traceable mail service within 30 days from the date of purchase to the address provided by our customer care representative.

  5. All steps above must have been actioned to be eligible for a refund.

  6. Once returned, our product's purchase price will be refunded to you. However, actual postage costs for the sending and returning of the product(s) are the full responsibility of the claimant and, unfortunately, are not refunded.

We reserve the right to reject a refund request if we suspect any fraudulent or malicious behavior on the part of the customer.

Our refund policy also does not cover any damages caused by the mishandling, misuse, or improper installation of our products. If a product is found to be defective due to a manufacturing defect or material failure, it will be covered under our 5-year warranty, and we will provide a replacement or repair at no extra cost.

To make a warranty claim, customers must provide proof of purchase, a detailed description of the issue, and images or videos that clearly show the defect. Once approved, we will provide instructions on how to return the product(s) to us for repair or replacement.

At Vibration Beds, we stand behind our products and are committed to providing our customers with the best possible experience. If for any reason you are not completely satisfied with your purchase, please follow the steps outlined in our refund policy, and we will do our best to make it right.